> For the complete documentation index, see [llms.txt](https://docs.pixeleyes.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pixeleyes.de/anleitungen-instructions/english/documentation-of-our-shopware-6-plugins/log-watch-with-ai-analysis-and-ticket-workflow/error-detail-page.md).

# Error detail page

The detail page bundles everything about an error group: facts, the free PHP analysis, the optional AI analysis, the ticket/fix workflow, affected locations and status.

## Details card

Shows status, PHP verdict, category, causer, file:line, total and the **masked** message. Each field has a **help icon (?)** — hover explains what the field means.

## PHP analysis (free) card

The plain PHP assessment — no AI, no cost:

{% stepper %}
{% step %}

## Verdict

Shown with a coloured level pill.
{% endstep %}

{% step %}

## Action / recommendation

Derived from a heuristic — for example memory/`memory_limit`, execution time, file permissions, database or deprecation.

{% hint style="warning" %}
If no standard action is detected, the card recommends using the AI.
{% endhint %}
{% endstep %}

{% step %}

## Next steps

Depending on the category:

* Contact Shopware
* Contact the plugin manufacturer
* Create a support ticket
* Fix it yourself
  {% endstep %}
  {% endstepper %}

## AI analysis card

{% stepper %}
{% step %}

## Analyse with AI

Click **Analyse with AI** at the top. This is paid, and only this click incurs a cost.
{% endstep %}

{% step %}

## Review the analysis

The card shows provider/model, tokens, estimated cost and the detailed explanation.
{% endstep %}

{% step %}

## Reopen an existing analysis

An existing analysis returns the **stored** result on a further click — **without** further cost.
{% endstep %}
{% endstepper %}

## Ticket text / Fix guide card

Appears after the AI analysis, depending on the category:

* **Third-party plugin / core** → **Create ticket text**: generates a ready HTML text with bold, italic, code and lists.
* **Own plugin** → **Create fix guide**: concrete steps to fix it yourself.

### How to use the ticket text

{% stepper %}
{% step %}

## Create ticket text

Click **Create ticket text**. The text appears in the editor and can be adjusted.
{% endstep %}

{% step %}

## Copy the text

Click **Copy**.
{% endstep %}

{% step %}

## Create a Shopware support ticket

In your **Shopware Account**, open a ticket with the third-party support, select **plugin + version** and paste the text.
{% endstep %}
{% endstepper %}

## Affected locations card

Lists every identical occurrence merged into this entry:

* Causer
* Category
* File:line
* Count

Shown only when there is more than one location.

## Status & note card

{% stepper %}
{% step %}

## Set the status

Use the buttons:

* **Mark as fixed**
* **Watch**
* **Ignore**
* **Mark critical**
  {% endstep %}

{% step %}

## Add an internal note

Optionally add an internal **note**.
{% endstep %}

{% step %}

## Save

Click **Save** to apply both.
{% endstep %}
{% endstepper %}

## Original log line card

Shows the unmasked original log line — **here only** for inspection; it is **never** sent to the AI.