Creating flows

With Shopware Flows, bonus points can be awarded automatically for any event or deducted on cancellation.

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Available plugin actions

Action	Category in the Flow Builder	Description
Award bonus points	Customers	Credit a fixed number of points
Bonus points by factor	Order	Number of points × factor (for order-value-based awarding)
Award bonus points (newsletter)	General	Points for newsletter subscribers (only if a customer account exists)
Deduct bonus points (order)	Order	Credit back points for an order

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Creating a flow – step by step

1. Marketing → Flows → Create flow

2. Assign a name (e.g. "Newsletter bonus")

3. Choose a trigger

4. Add action → select category and action

5. Enter points and comment

6. Activate and Save

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Compatible triggers per action

Award bonus points → category "Customers"

Appears with triggers that have a customer context:

Trigger	Description
Checkout / Customer / Register	New customer completed their first order
Checkout / Order placed	Order received

Bonus points by factor → category "Order"

Trigger	Description
State reached / Order / Completed	Order was completed

Award bonus points (newsletter) → category "General"

Trigger	Description
Newsletter / Register	Customer subscribed to the newsletter
Newsletter / Confirm	Customer confirmed the newsletter subscription

Points are only awarded if the subscriber has a customer account. Pure guest subscribers without an account are skipped.

Deduct bonus points (order) → category "Order"

Trigger	Description
State reached / Order / Cancelled	Order was cancelled
State reached / Order transaction / Refunded	Payment was refunded

The action automatically determines the points credited for this order and books them back. No manual input needed.

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Tips

• The comment appears in the customer's transaction list

• Multiple actions in one flow are possible: e.g. award points + send email

• Flows can be deactivated at any time without deleting them