> For the complete documentation index, see [llms.txt](https://docs.pixeleyes.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pixeleyes.de/anleitungen-instructions/english/documentation-of-our-shopware-6-plugins/bonus-points-and-loyalty-program-for-shopware-6/plugin-configuration/loyalty-levels.md).

# Loyalty levels

The plugin supports three loyalty levels: **Bronze**, **Silver** and **Gold**. Customers are classified automatically and receive a points multiplier on higher tiers.

## How it works

The loyalty level is based on the customer's **current points balance**. As soon as the points balance exceeds a threshold, the customer is upgraded automatically.

```
Bronze  →  below the Silver threshold
Silver  →  from the Silver threshold
Gold    →  from the Gold threshold
```

## Silver from (points)

Minimum points balance for the Silver tier.

* **Default:** 5,000

## Silver factor

Multiplier for all point bookings on the Silver tier.

* **Default:** `1.1` (= +10% on all earned points)
* Example: an order yields 100 points → on the Silver tier: 110 points

## Gold from (points)

Minimum points balance for the Gold tier.

* **Default:** 20,000

## Gold factor

Multiplier for all point bookings on the Gold tier.

* **Default:** `1.5` (= +50% on all earned points)
* Example: an order yields 100 points → on the Gold tier: 150 points

{% hint style="info" %}
**Note:** The factor is applied to **all types of earning bookings** (orders, reviews, registration, referral).
{% endhint %}