> For the complete documentation index, see [llms.txt](https://docs.pixeleyes.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pixeleyes.de/anleitungen-instructions/english/documentation-of-our-shopware-6-plugins/bonus-points-and-loyalty-program-for-shopware-6/features/redeeming-rewards.md).

# Redeeming rewards

Customers can redeem their collected points for rewards in the customer account.

## Process

{% stepper %}
{% step %}

## Open Bonus Points & Rewards

The customer opens **My Account → Bonus Points & Rewards**.
{% endstep %}

{% step %}

## View active rewards

On the overview page, all active rewards are visible.
{% endstep %}

{% step %}

## Review reward details

For each reward the following is shown:

* Name and description
* Required points
* Whether the customer has enough points (button active or locked)
  {% endstep %}

{% step %}

## Redeem the reward

Clicking **Redeem** may open a product selection for free-product rewards.
{% endstep %}

{% step %}

## Receive the voucher code

The voucher code is generated and displayed immediately.
{% endstep %}
{% endstepper %}

## Copying the voucher code

After a successful redemption, the code is shown in the **redemption history**:

* The code can be copied to the clipboard with a click.
* For codes already used (status: **Redeemed**), the copy button is hidden and the code appears semi-transparent.

## Selecting a free product

If the reward contains a product stream, a product selection modal opens:

* Only selectable items are shown. For variant products, only the variants are shown, not the parent product.
* Each variant displays its properties, for example: Size: M, Color: Red.
* After selection and confirmation, the free code is generated.

## Redemption history

Under **Redeemed rewards**, the customer sees all previous redemptions with:

| Column  | Content                            |
| ------- | ---------------------------------- |
| Date    | Time of the redemption             |
| Reward  | Name of the reward                 |
| Product | For a free product: name + variant |
| Code    | Voucher code (copyable)            |
| Points  | Points spent                       |
| Status  | open / redeemed                    |

## Point refund on cancellation

If an order is cancelled for which a free-product reward was used, the points are automatically credited back—provided the reward has not yet been redeemed.