Redeeming rewards

Customers can redeem their collected points for rewards in the customer account.

Process

1

Open Bonus Points & Rewards

The customer opens My Account → Bonus Points & Rewards.

2

View active rewards

On the overview page, all active rewards are visible.

3

Review reward details

For each reward the following is shown:

• Name and description

• Required points

• Whether the customer has enough points (button active or locked)

4

Redeem the reward

Clicking Redeem may open a product selection for free-product rewards.

5

Receive the voucher code

The voucher code is generated and displayed immediately.

Copying the voucher code

After a successful redemption, the code is shown in the redemption history:

• The code can be copied to the clipboard with a click.

• For codes already used (status: Redeemed), the copy button is hidden and the code appears semi-transparent.

Selecting a free product

If the reward contains a product stream, a product selection modal opens:

• Only selectable items are shown. For variant products, only the variants are shown, not the parent product.

• Each variant displays its properties, for example: Size: M, Color: Red.

• After selection and confirmation, the free code is generated.

Redemption history

Under Redeemed rewards, the customer sees all previous redemptions with:

Column	Content
Date	Time of the redemption
Reward	Name of the reward
Product	For a free product: name + variant
Code	Voucher code (copyable)
Points	Points spent
Status	open / redeemed

Point refund on cancellation

If an order is cancelled for which a free-product reward was used, the points are automatically credited back—provided the reward has not yet been redeemed.