Loyalty levels
The plugin automatically assigns customers to three loyalty levels: Bronze, Silver, and Gold.
Classification
The classification is based on the customer's current points balance. Shopware recalculates the level on every point booking.
Bronze
Standard (all customers)
no multiplier
Silver
from a configured threshold
configurable factor (e.g. ×1.1)
Gold
from a higher threshold
configurable factor (e.g. ×1.5)
Display in the customer account
On the bonus points overview, the customer sees:
Their current loyalty level (badge)
A progress bar to the next tier
The number of points still missing
Automatic upgrade
As soon as the points balance exceeds the threshold, the tier is raised automatically. The multiplier applies from that moment for all future bookings.
No automatic downgrade
By default, a customer does not automatically drop to a lower tier if their points balance falls due to redemptions. Only the balance accumulated through earning is used for classification (depending on the configuration).
Loyalty levels and flow actions
With Shopware Flows, you can react to a level upgrade, for example:
Email notification to the customer
Voucher dispatch on reaching the Gold tier
More on this under Flow actions.
Last updated