> For the complete documentation index, see [llms.txt](https://docs.pixeleyes.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pixeleyes.de/anleitungen-instructions/english/documentation-of-our-shopware-6-plugins/bonus-points-and-loyalty-program-for-shopware-6/features/collecting-points.md).

# Collecting points

Customers can earn bonus points in various ways:

## Orders

After completing an order, points are credited based on the order value (net).

* Points are only credited once the order reaches the configured "Completed" status.
* On cancellation, the points are automatically credited back (configurable).
* Settings: Points for orders

## Product reviews

Customers earn points when they submit a product review.

* Each product can only be reviewed once and therefore only earns points once.
* The review must be approved by Shopware before the points are credited.
* Points per review: configurable under General settings

## Registration (welcome bonus)

New customers automatically receive a welcome bonus when creating an account.

* Settings: Registration bonus

## Invite friends (referral)

Customers earn points when a friend they invited completes their first order.

* Settings: Invite friends

## Newsletter subscription

Points can be awarded for newsletter subscriptions – configurable via **Shopware Flow actions**.

## Flow actions (manual / automatic awarding)

Via Shopware Flows, points can be awarded for any event:

* Birthday
* Reaching a certain order value
* Actions as part of campaigns
* Manual awarding by the admin

More on this under Flow actions.

## Loyalty-level bonus

Customers on the Silver or Gold tier automatically receive a multiplier on all earned points. Details: Loyalty levels.