Collecting points

Customers can earn bonus points in various ways:

Orders

After completing an order, points are credited based on the order value (net).

• Points are only credited once the order reaches the configured "Completed" status.

• On cancellation, the points are automatically credited back (configurable).

• Settings: Points for orders

Product reviews

Customers earn points when they submit a product review.

• Each product can only be reviewed once and therefore only earns points once.

• The review must be approved by Shopware before the points are credited.

• Points per review: configurable under General settings

Registration (welcome bonus)

New customers automatically receive a welcome bonus when creating an account.

• Settings: Registration bonus

Invite friends (referral)

Customers earn points when a friend they invited completes their first order.

• Settings: Invite friends

Newsletter subscription

Points can be awarded for newsletter subscriptions – configurable via Shopware Flow actions.

Flow actions (manual / automatic awarding)

Via Shopware Flows, points can be awarded for any event:

• Birthday

• Reaching a certain order value

• Actions as part of campaigns

• Manual awarding by the admin

More on this under Flow actions.

Loyalty-level bonus

Customers on the Silver or Gold tier automatically receive a multiplier on all earned points. Details: Loyalty levels.