> For the complete documentation index, see [llms.txt](https://docs.pixeleyes.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pixeleyes.de/anleitungen-instructions/english/documentation-of-our-shopware-6-plugins/bonus-points-and-loyalty-program-for-shopware-6/backend/redemptions.md).

# Redemptions

The redemption list shows all reward redemptions of all customers.

## Opening

**Bonus Points & Loyalty Program → Redemptions**

## Columns

| Column       | Description                                          |
| ------------ | ---------------------------------------------------- |
| Date         | Time of the redemption                               |
| Customer     | Name and email address                               |
| Reward       | Name of the redeemed reward                          |
| Type         | Reward type (voucher / free product / free shipping) |
| Voucher code | Generated code                                       |
| Points       | Points spent                                         |
| Status       | open / redeemed                                      |

## Status meaning

| Status      | Description                                          |
| ----------- | ---------------------------------------------------- |
| `open`      | Code was generated but not yet used in the cart      |
| `in_cart`   | Code is in the customer's active cart                |
| `completed` | Order with the code was completed                    |
| `cancelled` | Redemption was cancelled / points were credited back |

## Filtering

* **Status** – e.g. only open redemptions
* **Type** – voucher, free product or free shipping
* **Points (min / max)** – range of points spent
* **Customer** – name or email
* **Period** – from date to date

Use **Reset filters** to remove all active filters at once.

## Manually setting a redemption to "completed"

If a redemption is stuck in the `in_cart` status (e.g. after a system error), it can be manually set to `completed` or `cancelled` via the admin interface.