Redemptions
The redemption list shows all reward redemptions of all customers.
Opening
Bonus Points & Loyalty Program → Redemptions
Columns
Date
Time of the redemption
Customer
Name and email address
Reward
Name of the redeemed reward
Type
Reward type (voucher / free product / free shipping)
Voucher code
Generated code
Points
Points spent
Status
open / redeemed
Status meaning
open
Code was generated but not yet used in the cart
in_cart
Code is in the customer's active cart
completed
Order with the code was completed
cancelled
Redemption was cancelled / points were credited back
Filtering
Status – e.g. only open redemptions
Type – voucher, free product or free shipping
Points (min / max) – range of points spent
Customer – name or email
Period – from date to date
Use Reset filters to remove all active filters at once.
Manually setting a redemption to "completed"
If a redemption is stuck in the in_cart status (e.g. after a system error), it can be manually set to completed or cancelled via the admin interface.