Customers

The customer overview shows all registered customers with their bonus points status.

Opening

Bonus Points & Loyalty Program → Customers

Columns

Column	Description
Customer	Name and email address
Points	Current points balance
Loyalty level	Bronze / Silver / Gold
Transactions	Number of all bookings
Redemptions	Number of all reward redemptions
Referrals	Number of successful invitations
Registered	Date of account creation

Opening the customer detail

Clicking a customer opens the detail view with:

• The customer's complete transaction history

• All of the customer's redemptions

• Referral overview (who the customer has invited)

• Manual adding / deducting of points

Adjusting points manually

In the customer detail view, the admin can:

1

Click Adjust points

2

Enter a positive or negative amount

3

Add a comment

The comment appears in the transaction list.

4

Confirm

The manual adjustment appears as a transaction of type flow with the entered comment.

Filtering and searching

The customer list can be filtered by:

• Loyalty level – Bronze / Silver / Gold

• Minimum points – customers with at least X points

• Name / email – free-text search